Return & Refund Policy
Thanks for choosing Switchback LED Lighting for your automotive lighting needs!
If you are not satisfied with your purchase, we are here to help.
Returns: Switchback LED Lighting offers returns due to warranty claims only. We strictly do not accept change of mind returns.
If for some reason we deem a refund necessary, there will be a 15% restocking fee on the product purchased and the customer will need to pay for return postage.
Exchanges: We offer product exchanges within 30 calendar days of the purchase of product, this means after 30 days have elapsed you will no longer be eligible for an exchange. An exchange may be for any product in our store +/- the store value of the product purchased. Eg: If a $50 item is returned and requested to be exchanged for a item of higher value ($150), the customer will need to pay for the difference ($100). Please send an email to us (email@example.com) to see if you are eligible for an exchange.
Warranty Claims: Our warranty period is specified on our product pages throughout our online store. If you would like to apply for a warranty claim please send an email to the following address: firstname.lastname@example.org with the following information:
- Order Number/s
- Description of your issue
- A photo/video of the issue occuring
- Request of replacement OR refund